Help Center

A: All devices are made with lead-free parts and electrical components. All parts that come into contact with fluid meant for use in an effect machine are non-hazardous.

A: EFR Systems will accept conditional returns during a 14 day period after delivery. Please refer to the Refund Policy for more information. Some products cannot be returned and will have a disclaimer.

A: All products purchased from efr-systems.co come with a 1 year limited warranty. An extended warranty is available for an annual fee. Please refer to the Warranty Policy and/or the Warranty Card that is included with your product.

A: To verify if your device is safety certified, please check for the UL Listed logo on the top of its product webpage, in the user manual, or on the device itself.

A: No. EFR Systems does not manufacture any devices that are intended for use with flammable or other hazardous materials.

A: Most devices are capable of handling 100-240VAC, 50/60Hz, 1.2A Max. Refer to the notice on your device and/or reference the operator's manual for additional information.

A: All fluid automation devices are made with IP rated parts and enclosures. Refer to the "Ingress Protection" drop down menu on each product page for more information.

A: No, not currently. Only plug in the recommended EFR Systems™ devices into the XLR mounts. Plugging any other device into the XLR mounts can damage your device or other equipment and will void the manufacturer's warranty.

A: Most lighting control devices are meant for direct current power only. Refer to the notice on your device and/or reference the operator's manual for additional information.

A: All lighting control devices constructed with with open encolsures are not IP rated. Please use proper precautions to protect these devices from the elements.

Refer to the "Ingress Protection" drop down menu on each product page for more information.

A: Currently there are no lighting control devices controllable by DMX.